Selling into the UK Market: Paying duties and tax and managing your returns

Core Services

Duty Refunds assists sellers in recovering import VAT and customs duties on returned international purchases, especially for goods valued over GBP 135, and automatically reclaims duty and VAT on returns.

They provide detailed information and support to help clients understand their eligibility and navigate the refund process, including assistance with value calculations for commercial invoices.

Business Support Services

Importer of Record (IOR) Services: Duty Refunds takes on the legal responsibilities of the Importer of Record, managing customs declarations, ensuring compliance, and handling duty payments.

Import One-Stop Shop (IOSS) Services: Using their own IOSS number, Duty Refunds simplifies VAT collection for businesses selling to EU customers for consignments up to EUR 150.

Returns Management: Duty Refunds handles the complexities of international returns, including all necessary documentation, to help clients recover taxes on returned goods efficiently.

How Tru Identity and Duty Refunds work together

Our two companies offer complementary services. First, Tru ensures compliance — before making an international sale, verify that your goods can be sold in the destination country and that all necessary filings are completed.

Once you're ready to ship, Duty Refunds handles the import process and filing with the relevant authorities on your behalf. If a return is initiated, Duty Refunds recovers the duties and taxes from the initial sale.